FAQs

Different products are made from different materials. Our products are primarily crafted from cast iron, plastic, and stainless steel to ensure safety and durability. All products comply with food safety standards. You can find detailed material information on the product page, so you can shop with confidence.

Our products are designed with the users in mind, creating kitchen essentials that are both practical and minimalist. The simple design ensures ease of use and cleaning, making cooking an enjoyable experience.

We support multiple payment methods such as Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, UnionPay, Discover, Diners Club International and Maestro. You can freely choose one of the payment methods to make the payment.

Once the order is submitted and payment is successful, we will start processing it as soon as possible. If you need to modify your order, please contact our customer service team as soon as possible, and we will do our best to assist you.

We offer free shipping within the UK mainland.

Once your order is shipped, we will send an email containing a tracking number, which you can use to track the status of your package in real-time on our website's Track My Orders or through the courier company.

If your product is damage upon arrival or do not work well, please send related photos/ videos and description to our customer service team, and our team will assist you in resolving the issue. We provide services such as replacement or refund.

If you are not satisfied with the purchased product, you can apply for a return or exchange within 30 days, provided that the product is not in use and the packaging is intact. For specific return and exchange policies, please refer to our return and exchange page.